Hong Kong Post are really good at getting your stuff to you fast, for example, shipping time from us to the USA is usually around 7 days. The customs service in your country can make that a little longer. For example Italy's customs service locks your package in a cold, dark, rat-infested dungeon for periods of up to six weeks. Ouch. Not much we can do about it other than to say “hang in there, things usually turn out alright in the end.
If there's a problem with your order, or in how it's being delivered, please get in touch with us! You can find out on the Contact Us page.